Business Suite
The products that run the business itself — customers, stock, orders, production, people and the books. Each one sells on its own; the reason to buy two is that they share a record rather than an export.
· 3 min read
The CRM is not the pipeline. It is the record everything else hangs off
Pipeline stages are the easy half of a CRM and every product has them. The half that decides whether anyone can answer the phone is whether the quote, the ticket, the invoice and the call are on the same row.
· 3 min read
Bookkeeping is mostly re-typing things the business already knows
A till sale, a pay run and a stock revaluation are all journal entries that somebody currently types twice. We made each of them post its own, and what is left is the work actually worth doing.
· 3 min read
Stock is the number a business argues about most
The argument always starts the same way: two systems each keeping their own copy. The fix is not better syncing. It is deciding, once, which one is allowed to hold the number.
· 4 min read
HR and payroll fail in the same place every time
Not in the employee record and not in the pay calculation — in the gap between them, where somebody types hours from one system into another. We removed the gap, and left the biometrics out on purpose.
· 3 min read
Orders arrive from everywhere and get fulfilled in one place
So that place should not be three separate queues. Web, counter and phone orders are the same object the moment they exist — which is the decision that makes a picking list, a driver app and a return all work the same way.
· 4 min read
The plan, the stockroom and the floor should not be three systems
Most production planning goes wrong in the gap between them. An MRP run that reads today’s stock, plans against a pinned bill version, and hands the dispatch list to the bench closes that gap — and works offline when the bench has no signal.
· 3 min read
The shop floor and the website should not be able to disagree
Running a site on one system and a till on another means two product lists, two price changes, and a stock number that is wrong in at least one place. Web and counter are two channels of one business, so we built them that way.
· 3 min read
Most companies have three asset registers and none of them agree
The HR list of issued kit, the fixed-asset register in accounting, and whatever the plant keeps for machines. They describe the same laptops and the same machines, and the auditor asks all three.
· 3 min read
A campaign tool that cannot see your customers sends the same email to everybody
A prospect and a ten-year client get identical copy, because the segment was built from a CSV somebody exported in March. Segments from live records are not a nicer feature. They are a different product.
· 2 min read
A fleet manager’s questions are compliance and cost, not today’s parcels
What is due, what is off the road, what did fuel cost per kilometre. Those are asset questions, so the vehicle goes on the asset register rather than in a fleet system’s own copy of it. This one is not built yet, and here is the design anyway.
