Money
Pricing, billing and refunds — what we charge, how the arithmetic works, and which way it rounds when it is not exact.
· 4 min read
Ask for your money back, any time, and we will not ask why
If you have paid for time you are not using, there is a button that gives it back. No window, no reason, no email to support. Here is exactly how the number is worked out, and where we round.
· 3 min read
Every rounding goes to the customer
Software is full of places where the arithmetic is not exact. Each one is a decision about who absorbs the fraction, and we made that decision once, in advance, for all of them.
· 3 min read
One unit, one rater: the rule that stops us billing you twice
When two systems can both price the same thing, eventually both of them do. Here is the single rule we hold to instead, and the one line of SQL that enforces it.
· 3 min read
Bookkeeping is mostly re-typing things the business already knows
A till sale, a pay run and a stock revaluation are all journal entries that somebody currently types twice. We made each of them post its own, and what is left is the work actually worth doing.
