Rutba Calls
Coming soonBusiness phone system (VoIP)
The phone system that logs the call
Phone calls are where most business actually happens and where the least gets recorded. Rutba Calls puts the number inside the CRM: click a customer to dial, and the call — who, when, how long, and the recording — is on their record before you have hung up.
Not released yet. The record-keeping half is live: number inventory, click-to-call logging, consented recording references and the call ledger on the customer timeline. The telephony itself - carrier trunks, routing, queues and voicemail - is not released, which is why this is not yet something you can buy.
Who it's for
- Sales and support teams working the phone
- Businesses replacing a desk-phone PBX
- Anyone who needs calls on the customer record
What you get
- Business numbers and extensions
- Click-to-call from any customer or ticket
- Call logs written to the customer timeline automatically
- Call recording and playback where permitted
- An agent surface, an administrator surface and outbound campaigns
- Routing, queues, and voicemail
Apps included
What ships with Rutba Calls
Each is a full application in its own right, sharing the same records as the rest.
Numbers, click-to-call logging and the call ledger — one of the three surfaces in the Rutba Comms app, and the half that is running today.
Inside Calls →The screen somebody taking calls lives in all day: the call ringing, who is calling and what Rutba already knows about them, answer, hold, transfer, and the wrap-up that turns a finished call into a disposition on the record.
Inside Deskphone →It does not dial yet. Today it shows the agent’s own calls, the answered count, talk time and numbers, from the call ledger in the Comms shell.
The administrator’s side: DIDs and trunks, inbound routes, business hours, IVR menus, queues, extensions, and the recording and retention policy over all of it.
Inside Switchboard →Shows the numbers in service, the carrier list and a wallboard. Routing is not built.
Outbound calling as a campaign rather than a phone system: audiences from the CRM, a dialling strategy, and per-call outcomes written back to the record.
Inside Voice campaigns →Deliberately last of the three. Outbound calling has legal requirements that differ by market, and an AI voice agent has more of them. Today it shows where and when calling is lawful in each market.
Rutba AssistantComing soon
Ask Rutba Calls about your own records.
Every app in Rutba Calls has a named agent in Rutba Assistant. Ask one app by name, or ask across Mail and Chat & Calls. It reads as you, so it sees only what your role already shows you, and every answer lists what it read.
How Rutba Assistant works →The Comms agent
Ask button in Calls's top bar
The Deskphone agent
Ask button in Deskphone's top bar
The Switchboard agent
Ask button in Switchboard's top bar
The Voice campaigns agent
Ask button in Voice campaigns's top bar
Better with
Optional, but these light up extra behaviour automatically when you have both.
- Rutba CRM
- Rutba Meet
What Rutba Calls costs
From $6 per user / month· 3 plans
Indicative pricing for when this opens. Register interest and early adopters get first access, at these rates or better.
Prices shown are indicative starting points while our plans are being finalised, and exclude local taxes. Your final quote is confirmed in writing before anything is charged.
Want Rutba Calls when it lands?
Tell us what you need it to do. Early feedback shapes what ships, and you hear first when it opens.